General Terms and Conditions

These are the general terms and conditions (hereinafter referred to as Terms or GTC) of the trader Romana Chvalová, Pacovská 873/23, 140 00 Prague, ID No. 09382828.

Furthermore, We, also the Seller or the Provider, regulate in accordance with the provisions of § 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the Civil Code), the mutual rights and obligations of you, as buyers, and Us, as sellers, arising in connection with or on the basis of a purchase contract (the Contract) concluded through the e-shop on our website https://praguemaze.cz.

All information about the processing of your personal data is contained in the Privacy Policy, which can be found here.

The provisions of these Terms are an integral part of the Contract. The Contract and the Terms are drawn up in the Czech and English language.

We may unilaterally change or supplement the wording of the Terms.

This provision does not affect the rights and obligations arising during the period of effectiveness of the previous version of the Terms.

We communicate primarily at a distance (electronically by e-mail, telephone, etc.). Therefore, our Contract is also subject to the use of means of distance communication that allow us to agree with each other without the simultaneous physical presence of Us and You, and the Contract is thus concluded in a distance manner through our e-shop, through the interface of the website (i.e. the "web interface of the e-shop").

If any part of the Terms contradicts what we have mutually agreed upon as part of your purchase process on Our e-shop, that particular agreement will take precedence over the Terms.


General provisions and instructions

These general terms and conditions set out the rights and obligations between the contracting parties in the provision of specified services and in their use by users.

All contractual relations are in accordance with Czech law. If any relations are not regulated in the terms and conditions, they are governed by the applicable laws, including the Civil Code, the Consumer Protection Act, the Personal Data Protection Act, the Copyright Act and other related regulations. These contractual relations are also subject to the laws of the European Union.

The Provider reserves the right to change or supplement the terms and conditions without prior notice, but the rights and obligations that arose during the period of validity of the previous terms and conditions are not affected. The legal relations arising from the contract shall be governed by the terms and conditions that were valid at the time of the conclusion of the contract.

The Provider archives the terms and conditions only in electronic form. It is not freely accessible.

By approving these GTC during the conclusion of the contract, the customer confirms that he has read these terms and conditions and agrees to them in the version valid at the time of sending the order. Furthermore, the user confirms that he has understood all the provisions and that there are no ambiguities.

The terms and conditions are an inseparable part of the purchase contract.

The customer must ensure that all users (Players) who use the services meet the conditions for using the services according to these terms and conditions, are familiar with their content and agree to comply with them.

If the user is not the person playing the Game (the Player), the provisions of the GTC that apply to the rights and obligations in connection with playing the Game (the specific service) do not apply to him. However, this does not affect his obligation to ensure compliance with the obligations towards other users (Players) who use the game under his sub-license.

If special contractual conditions are provided for other services, these contractual conditions shall take precedence over the terms and conditions.

The purchase of services (Games and Gift Vouchers) is only possible via the e-shop web interface.

When purchasing services, it is your responsibility to provide us with all information correctly and truthfully. We will consider the information you have provided to us when ordering services to be correct and truthful.


Conclusion of the contract

A contract with Us can be concluded in the Czech and English language.

The contract is concluded at a distance via the e-shop, and you (the Customer) bear the costs of using the means of distance communication. However, these costs do not differ in any way from the basic rate you pay for the use of these means (i.e. in particular for access to the Internet), so you do not have to expect any additional costs charged by Us beyond the Total Price. By submitting the Order, you agree that we use the means of distance communication.

In order for us to conclude the Contract, you need to create an Order on the e-shop.

The Order must contain the following information:


During the creation of the draft Order, you can change and check the individual data until it is created.

After checking by pressing the Order and pay button, you create the Order.

By paying for your Order, you confirm that you have read and agree to these Terms and Conditions and your interest in concluding a contract with the Provider.

We will confirm your Order as soon as possible after it has been delivered to Us by a message sent to your e-mail address entered in the Order. The confirmation will include a summary of the Order. By confirming the Order on our part, a Contract is concluded between Us and you. The Terms and Conditions in the version effective on the date of the Order form an integral part of the Contract.

In the event that a clearly incorrect Price is quoted in the e-shop or in the draft Order, we are not obliged to supply you with the Services at that Price, even if you have received confirmation of the Order and thus the Contract has been concluded. In such a situation, we will contact you without delay and send you an offer to conclude a new Contract in a modified form compared to the Order. In such a case, the new Contract is concluded when you confirm our offer. If you do not confirm our offer within 3 days of sending it, we are entitled to withdraw from the concluded Contract. An obvious error in the Price is considered to be, for example, a situation where the Price does not correspond to the usual price of other sellers or a figure is missing or in excess.

In the event that a Contract is concluded, you are obliged to pay the Total Price.

In some cases, we allow you to use a discount for the purchase of the Service. To provide a discount, you need to fill in the details of this discount in the designated field within the draft Order. If you do so, the Service will be provided to you with a discount.


Price and payment terms

All prices for the provision of individual services are contractual.

The total price is always indicated in the e-shop, in the draft Order and of course in the Contract. In case of a discrepancy between the Price indicated for the Services within the e-shop and the Price indicated in the draft Order, the Price indicated in the draft Order shall apply, which will always be identical to the price in the Contract.

The customer acknowledges that the prices quoted on the website are set as the Price per Game for one team. This also applies to purchased Gift Vouchers. Unless otherwise stated by the Provider, one team may consist of an unlimited number of players (Users).

The total price is inclusive of VAT including all fees required by law. The customer acknowledges that the Provider is not a VAT payer. The total price is quoted in Czech crowns.

We will require payment of the Total Price from you before providing the Service. You can only pay the Total Price in the following ways:

If the user requests the issuance of a tax document, he is obliged to contact the provider via the provider's e-mail address info@praguemaze.cz and inform him of this fact.

When using the services, the user is obliged to comply with the applicable legal regulations, including the Copyright Act, and to avoid any infringement of copyright and intellectual property rights. Copyright infringement may be punished according to the applicable legal regulations.


Provision of services

The provision of the service (the Game) consists in making the digital content available for a certain period of time for its use. The Game is mediated to the Customer via e-mail, where you will find the code and the procedure for launching it via our web application. The provision of the service is carried out without delay after payment of the price.

The delivery time of the Service/Game (the time from payment for the Service to the provision of the code to launch the Game) depends mainly on the time required to make the payment through the payment gateway and its verification by our e-shop system.

In the event that we are unable to deliver the Game to you within 30 days of payment for the Service, for any reason, both We and You are entitled to withdraw from the Contract.

The Provider undertakes to provide the services without defects, of medium quality, with the properties stipulated or usual, so that the services can be used according to the contract or its purpose.

The Provider may change, suspend or cancel any part of the services offered at any time without limitation. The Provider may also restrict certain features offered through its services without prior notice. The offered services are delivered to the user via a web application available on the e-shop website, which the provider may automatically update as soon as a new version is available.

The user acknowledges that each contract concluded under these Terms and Conditions entitles the user to play the game only once. The game cannot be started again if it has already been completed once.

The Provider has the right to interrupt or limit the availability of the services at any time, for example, during system updates or maintenance. It may also change, add or remove features of the application without the user's consent.

The Provider is not responsible for the unavailability of services caused by public telecommunication service providers or the technical condition of the user's mobile device.

The user must provide his/her own internet connection and appropriate technical equipment to use the provider's services. The basic technical requirements for the equipment are listed on the provider's website.

By agreeing to the terms and conditions, the user acknowledges that the use of the provider's services may be dangerous and that the user may be exposed to risks such as moving in dangerous places or causing damage to health and property. Therefore, the user is obliged to assess whether he/she has sufficient conditions for the safe use of the provider's services, such as weather, physical condition and terrain.

The user must act with caution and ensure that his/her actions do not endanger himself/herself or others and do not cause damage to property or health to himself/herself or anyone else.

The Provider is not liable for any damage to property or injury to health arising in connection with the use of its services, and the user agrees to bear all liability for such damage and injury.


Withdrawal from the contract

The user agrees to be provided with the service and digital content by the provider and requests that this be done. This consent is given in accordance with the provisions of § 1823 and § 1837 of the Civil Code. The user requires that the digital content be delivered before the expiry of the withdrawal period under § 1820(1) of the Civil Code.

The customer acknowledges that if he concludes a distance contract, he has the right to withdraw from the contract without giving any reason within 14 days of the conclusion of the contract. However, if the consumer gives his consent to the provision of the service or the supply of the digital content before the expiry of this period, he has no right to withdraw from the contract.

In the case of digital content, there is no right of withdrawal if it was delivered before the expiry of the withdrawal period and was not delivered on a tangible medium. If the consumer withdraws from the contract, but the provider has already started to perform on the basis of the consumer's express request, the consumer must pay a pro-rata portion of the agreed price.

The delivery of digital content is understood here as the sending of an e-mail with the necessary information to start the game, not the start or completion of the game by the user. The user therefore has the right to withdraw from the contract only if he has not yet been supplied with the performance in the form of the digital content of the game via the web application. However, the user still has the right to complain about the purchased goods in case of non-functionality of the digital content (the Game).

For the purpose of exercising the right of withdrawal, the consumer must inform the provider of his/her withdrawal from the contract by means of a unilateral legal act (for example, by a letter sent via a postal service operator to the provider's registered office or by e-mail to info@praguemaze.cz). In such cases, the consumer must clearly state that he/she is withdrawing from the contract and inform the provider of the order number.

To withdraw from the contract, the withdrawal must be sent before the expiry of the specified period. If the contract is withdrawn from, the contract is cancelled from the outset and the Provider must immediately cease providing the service and refund the money to the user. In the case of withdrawal from the contract by users who are not consumers, the general provisions of the Civil Code shall apply.

The Provider may withdraw from the contract in the event of unavailability of services, major changes, force majeure, non-delivery of services within the specified period or price, and in the event of obvious verbal or numerical errors in the price of the services.

If the Provider withdraws from the contract, it must inform the Customer and refund all monies realised under the contract.


Rights from defective performance (complaints)

This article applies only to the consumer's rights regarding defective performance. Other provisions apply to users who are not consumers of the Civil Code.

The provider and the consumer have obligations and rights relating to rights arising from defective performance determined by generally binding legal regulations. If the services or digital content are not delivered in accordance with the contract, they are defective. In such a case, the provider must remedy the defect. If the consumer reports the defect later than two years after the provision of the service, the right to defective performance may not be recognised.

If the provider sells digital content, it must have the characteristics that have been agreed between the parties, or the characteristics described by the provider or the manufacturer.

Unless otherwise agreed, the digital content must have the characteristics that were expected by the customer on the basis of its nature, the Provider's advertising or the trial game offered.

The digital content must be suitable for the purposes stated by the provider or for the purposes for which the digital content is usually used. The quantity and quality of the digital content must be adequate.

If the digital content is provided at a lower price, the above provisions may not apply if the price has been reduced due to a particular defect. If a defect becomes apparent within six months of receipt, it shall be deemed to have existed at the time of receipt.

If the performance does not have the corresponding and expected characteristics according to the GTC, the customer may also demand the provision of a new performance without defects, unless this is unreasonable due to the nature of the defect. If the defect concerns only a part of the performance, the user may only demand the replacement of the part of the performance or, if this is not possible, may withdraw from the contract. However, if this is disproportionate to the nature of the defect, in particular if the defect can be remedied without undue delay, the customer has the right to have the defect remedied free of charge, to be provided with a new performance or a reasonable discount. The customer may also demand a reasonable discount if the Provider is unable to supply a new performance without defects.

The customer is obliged to notify the Provider of the defect in performance without undue delay after discovering such a defect, in writing to the Provider's address or electronically by e-mail:


A user who has a legitimate right to complain about a defective performance also has the right to reimbursement of the costs incurred in exercising this right. The right to complain does not exclude the right to compensation for damages, but the user cannot claim compensation for the same matter on another legal ground.

The Provider must confirm in writing or by e-mail the claim and its content, the required settlement and then also the date and method of settlement of the claim, including any justification for rejecting the claim. The Provider must decide on the complaint immediately, in complex cases within three working days, and the complaint must be settled without undue delay, at the latest within 30 days from the date of the complaint. If the complaint is rejected, the user must be informed of the reason for the rejection of the complaint also within the 30-day period.


Dispute resolution

We are not bound by any codes of conduct in relation to buyers within the meaning of Section 1826(1)(e) of the Civil Code.

we handle consumer complaints via the e-mail address info@praguemaze.cz. We will send information about the settlement of the complaint to the buyer's e-mail address.

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, website: http://www.coi.cz, is competent for the out-of-court settlement of consumer disputes arising from the Contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between a seller and a buyer who is a consumer, from a purchase contract concluded by electronic means.

The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).


Final provisions

The relationship between us (the Provider) and you (the Customer) shall be governed by the law of the Czech Republic if it contains an international element. If you are consumers, your rights under the law will not be affected by this arrangement.

We deliver all written correspondence to each other electronically, i.e. by e-mail.

In the event of force majeure, we shall not be liable for any damage and if this situation lasts for more than 10 days, both we and you (the Customer) have the right to withdraw from the contract.

We may reasonably change these terms and conditions due to changes in applicable laws or improvements to the services. The contract, including the GTC, is archived with the Provider in electronic form.

These terms and conditions are part of the contract and if any provision is not valid or effective, it will be replaced by a provision with the closest meaning.

The user undertakes to check these terms and conditions regularly. If he/she does not agree, he/she should stop using the services. The Provider undertakes to inform about changes to the terms and conditions on its website and the changes will not be applied retroactively. The current version of the GTC will be available here: https://praguemaze.cz/en/terms-and-conditions.

These terms and conditions shall take effect on 1 August 2024.